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About Candidate
Location
Education
I was able to learn about effective communication and majored in broadcast journalism where I get to experience how to present news and also information to the public. I also had an overview of how video production is done in a media house. I focused on broadcast journalism and also corporate communication since I have a great intrest in engaging with the publics.
I did a variety of subjects and also I associated with the journalism club since I wanted to acquire the communication skills at an earlier stage in my education.
Work & Experience
Providing information about spa services, answering questions about treatments and addressing client inquiries and concerns. Administrative support: Assisting with various administrative tasks such as filing, data entry, and preparing documents and reports. Payment handling: Processing payments
Monitored, assessed, and scored inbound calls against established quality assurance instruments and standards while ensuring a variance of lessthan 5%. Engaged in calibration sessions, communication forums, and the development of communication tools, including conducting training for calibration sessions
Developed a robust understanding of the product line, enabling effective assistance to customersin selecting the right products. Validated data and proactively resolved problems related to system-generated information,contributing to accurate and reliable customer service using the core metrics in Customer Service Management Initiated outbound callsto existing members, providing additional consultation on productsand servicesto enhance customersatisfaction. Met and exceeded productivity and quality goals, consistently achieving Key PerformanceIndicators(KPIs) to deliver outstanding customer experiences.
