P*****i

•Managing emails and correspondence. •Organizing and maintaining digital files. •Scheduling and calendar management. •Writing engaging and persuasive content for websites, blogs, emails, and social media. •Crafting compelling product descriptions and marketing copy. •Ensuring content aligns with brand voice and messaging. •Preparing reports, presentations, and other documents. •Responding to customer inquiries via email or chat. •Resolving customer complaints and issues efficiently. •Maintaining customer satisfaction and engagement. •Inputting, updating, and verifying data. •Managing and maintaining databases. •Creating and analyzing spreadsheets. •Creating, scheduling, and publishing posts. •Monitoring engagement and responding to •comments/messages. •Analyzing social media performance metrics. •Lead generation and follow-up. •Preparing sales reports and tracking performance. •Assisting with sales presentations and proposals. •Gathering data and information for business decisions. •Researching industry trends and competitors. •Prioritizing and organizing incoming emails. •Flagging urgent matters for attention. •Handling confidential information with discretion. •Proficient in social media platforms and tools. •Solid background in sales with proven results. •Strong organizational and time management skills. •Excellent communication and problem-solving abilities.

•Meet with clients to discuss their vehicle import financing needs, explaining the various options available. •Meeting monthly targets. •Provide information on loan process, interest rates, terms, and conditions related to car import financing. •Evaluate the financial information to ensure that the application meets the company's lending criteria. •Determine the appropriate loan structure based on the client’s financial profile and the cost of the imported vehicle. •Create detailed proposals for loan approval, including repayment plans and risk assessments. •Foster ongoing relationships with clients, providing them with updates and information regarding their loans. •Maintain accurate records of all transactions and client communications for auditing and compliance purposes. •Stay informed about market trends, interest rates, and competitive offerings to provide clients with the best financing options. •Participate in marketing initiatives to promote the company’s car import financing services, including community outreach.

•Achieved sales goals by cultivating and securing new clients relationships. •Negotiated and closed profitable sales deals with new and existing customers to increase loyalty and retention. •Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals. •Demonstrated knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them. •Researched sales opportunities and possible leads to exceed sales goals and increase profits. •Developed and presented valuable sales presentations to potential customers. •Exceeded quarterly targets consistently through diligent prospecting. •Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates. •Utilized internal lead referral tools to solicit new business opportunities. •Developed strong rapport with customers and created positive impression of business. •Obtaining orders from existing clients and sourcing for more clients interested in purchasing motor vehicles.

•Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. •Managed high call volumes while providing exceptional customer support and maintaining professional composure. •Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. •Responded to customer calls and emails to answer questions about products and services. •Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty. •Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations. •Placed outbound customer service or customer satisfaction calls to follow up on issues. •Exceeded monthly performance metrics consistently, contributing to the success of the call center operations. •Identified opportunities for upselling products or services, resulting in increased revenue generation for the company. •Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. •Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. •Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers. •Maintained detailed records of customer interactions, streamlining communication efforts between various departments